Our Philosophy
At Lusso we believe you should demand more from your luxury travel company. Handpicked resorts in stunning surroundings? Of course. The highest levels of service? Naturally. Full financial protection for your holiday? Absolutely.
We also believe that you should automatically expect your holiday to run smoothly and meet your requirements, so you won’t find us getting over-excited about the fact that we are good at what we do. We want to redefine what you can expect; our team of professionals will work in partnership with your expert travel agent to help you plan the perfect holiday and ensure a seamless, trouble-free experience. We know you have high expectations, so we do not leave the task of fulfilling them to just anyone.
Our travel advisers are true ‘specialists’ – most have over 20 years experience in the industry – and travel regularly to the destinations and properties within our portfolio. This first-hand, up-to-date and intimate knowledge means that they can truly advise you; from the most suitable room to that exhilarating place to snorkel, or from the ultimate honeymoon location to that suitably challenging golf course!
Our close working relationships with all of our partners means that every effort is made to confirm even the smallest of special requests. We understand how valuable and precious your holiday time can be and have selected the finest resorts, to make your choice a little easier. Finally, we believe that it is our task to recognise the key ingredients that make a memorable holiday and to ensure that you, our extra special Lusso client, get that extra special experience.
Financial Protection
We take financial protection seriously at Lusso. We hold an ATOL licence, are members of ABTA and AITO (Association of Independent Tour Operators). As a company who believes in best practice we also operate a segregated client money account.
ATOL protected
Lusso holds an ATOL licence 10180 and all of the flights and flight-inclusive holidays on our website and in our brochures are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate.
ABTA member
Book with confidence. We are a Member of ABTA Y2136 which means you have the benefit of ABTA’s assistance and Code of Conduct.
Non-flight inclusive packages and accommodation only bookings
Lusso are a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to advise that, at no extra cost to you, and in accordance with ‘‘The Package Travel, Package Tours Regulations 1992’’, all passengers booking non-flight inclusive packages and accommodation only with Lusso Travel Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Lusso Travel Limited.
AITO – Association of Independent Tour Operators
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
Exclusive Membership
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
Financial Security
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK Government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis.
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
Monitoring Standards
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire from their tour operator, the results of which are scrutinised by the Association. In addition, customers can leave detailed feedback, accessible from the homepage of this website, or via a direct link supplied by their AITO tour operator, about their holiday.
Sustainable Tourism
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
Customer Relations
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.
After launching in 2010 Lusso is proud to have won the award for AITO Best Newcomer Tour Operator in 2013. It has also been a testament to our success that we have featured as a Finalist at the TTG Travel Awards for the past 4 years.
The TTG Travel Award is organised by the industry’s leading trade magazine, Travel Trade Gazette and are regarded as the universal benchmark of quality within the travel industry; the rigorous judging process involves over 30,000 agent ratings combined with judging from elite industry experts, making the TTG Awards the most coveted industry accolade.
What makes Lusso a good place to work?
The Team
For us the immediate answer is ‘our people’. In creating the company it was our intention to build a team with the skill sets, experience, relationships and reputations necessary to meet the company’s key objective of being the leading luxury specialist operator 100% supporting the travel trade. We have a strong team spirit and are united in our commitment to business growth and service improvement. We think we are a really nice bunch to work with – but hopefully we will get the chance to let you judge that for yourself! We are in the fortunate position that we work with our friends, and you can’t ask for more than that.
We have people responsible for and dedicated to as follows:
- Reservations
- Product
- Ticketing
- Administration
- Human Resources
- Marketing
- Finance
- Sales
- Technology & Systems
- Graphic Design
The Local Area
Our office enjoys an enviable location in the bustling town of Alderley Edge. Boasting direct train links to Crewe, Wilmslow and Stockport, you can be in the centre of Manchester in just over half an hour. There are many nice restaurants and bars, supermarkets, chemists, a post office, banks (RBS, Natwest, Barclays and HSBC) and a bakery that has them queuing out the door!
Contact
To find out more about any of our vacancies or to make an application, please email us at: humanresources@lussotravel.com or phone us on 01625 591 116.
If you think our company ethos matches your skills and experience, get in touch with us because we’re always keen to hear from organised, self-motivated people with a passion for the travel industry and a good team spirit.
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James Weaver
Managing Director
Mark Hibbert
Operations Director
Gareth Hulmston
Sales Director
Daniel Bowett
Technology Director
Steve Haigh
Financial Controller
Sophie Wormald
Reservations Manager
Rebecca Askwith
Reservations Supervisor
Andrew Dawson
Senior Travel Advisor
Natalie Bradburn-Lewis
Senior Travel Advisor
Amy Griffiths
Senior Travel Advisor
Clare Sheldrick
Senior Travel Advisor
Hayley Bailey French
Senior Travel Advisor
Gina Riley
Senior Travel Advisor
Julie Hammond
Reservations (on sabbatical in 2024)
Matthew Hamilton
Software Developer
Prue Rushmer
Sales Representation
Sarah Gibbons
Senior Product Manager
Mike Taylor
Senior Product Manager
Zoe Carroll
Head of Africa
Julie Gough
Destination Specialist, Africa
Mark Crosby
Senior Product Manager
Helen Brown
Senior Product Manager
Gary Worthington
Senior Product Executive
Sara Holland
Product Executive
Jac Murray
Product Operations Manager
Tracy Squires
Senior Aftersales Executive
Gemma Harvey
Aftersales Executive
Holly Murtagh
Aftersales Executive
Pete Mathers
Marketing Manager
Daniel Sallis
Fares and Ticketing Specialist
Carin Weaver
HR Manager
Adele Scott
Administration Manager
Gillian Poole
Administrator
Claire Hibbert
Administrator
Naomi Porter
Administrator
Michelle Best
Administrator
Kirstin Hart
Fares & Ticketing
Imogen Holbrook
Administrator
Isaac Osei
IT Administrator
Zoe Savage-Morton
Responsible Tourism and Sustainability Manager
Emma Cross
Aftersales Executive
