Essential Information

RESERVATIONS

We firmly believe in the knowledge, added value and personal service that your travel agent can provide to you, both in terms of your choice of holiday and in the booking of your chosen arrangements with Lusso. Our destination specialists are always on hand to provide you and your chosen travel professional with those all important finer details however our holidays are only bookable through one of our travel agent partners.

FINANCIAL PROTECTION

Flight inclusive packages

The flights and flight inclusive holidays in this brochure are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked is listed on it. Please see our Terms & Conditions for more information about financial protection. For further information regarding your ATOL Certificate go to: www.atol.org.uk/ATOLcertificate. Please note that in relation to sales of flights which depart and arrive into the UK, we act as booking agent only and the above financial protection will not apply to that part of the transaction. Please ask us to confirm what protection may apply to your booking.

Non-flight inclusive packages and accommodation only bookings

Lusso Travel Limited are a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ‘‘The Package Travel, Package Tours Regulations 1992’’, all passengers booking non-flight inclusive packages and accommodation only with Lusso Travel Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Lusso Travel Limited. This insurance has been arranged with MGA Cover Services Limited (registered address Farren House The Street, Farren Court, Cowfold, West Sussex RH13 8BP, company registration: 08444204 authorised and regulated by the Financial Conduct Authority registration number 597536) under a binding authority with the insurer CBL Insurance Europe Limited (registered address 2nd Floor, 13-17 Dawson Street, Dublin 2, Ireland, who are authorised and regulated by the Financial Conduct Authority registration number 203120).

In the unlikely event of Insolvency you must Inform MGA Cover Services Limited immediately on +44 (0) 20 3540 4422. Please ensure you retain this booking confirmation form as evidence of cover and value. Policy exclusions: this policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond. This policy will also not cover any monies paid or any claim relating to Air Flights.

BROCHURE ACCURACY AND PRICING

The information contained within this brochure is prepared many months in advance and we endeavour to ensure that all the information and prices are accurate at the time of publication. However, descriptions of accommodation, facilities and services are obtained from our suppliers in advance of publication and it is possible that an advertised facility may be withdrawn or changed for reasons such as lack of demand, bad weather, maintenance or renovation. Please note that the imagery is purely for your guidance and does not necessarily provide a current representation of the hotel and its surroundings as further developments may have taken place since these images were taken. Please also note that climate information provided within this brochure is based on average weather conditions and the maps provided are not to scale.

The prices in this brochure are for guidance purposes only and the price of your holiday will be confirmed at the time of booking. For an up-to-date holiday price, please contact your preferred travel agent who will assist you in making a request for a tailor-made quotation. Unless otherwise stated, all flight inclusive prices include the following:

  • Return international flights from the stated UK Departure Airport plus domestic and inter-island flights where applicable
  • Accommodation in the room category detailed based on two people sharing (unless stated otherwise)
  • Meal Plan as detailed*
  • Return private transfers from the airport to your accommodation (unless stated otherwise) – these may be shared for certain destinations
  • The services of our local representative at most of our featured destinations
  • Any applicable special offers known to us at the time of booking
  • Air Passenger Duty
  • Mandatory hotel taxes
  • ATOL Protection Contribution

*For half board, full board and all-inclusive options restrictions may apply to certain restaurants, menu choices or dining locations such as in-room dining.

PRICES EXCLUDE THE FOLLOWING:

  • Overseas airport departure taxes payable locally, full details of which will be provided with your documentation where applicable
  • Travel Insurance (you must ensure that you have adequate cover for your chosen arrangements)
  • Items of a personal nature such as drinks, laundry, telephone calls, room service, gratuities, non-complimentary leisure activities such as spa treatments (unless stated otherwise) etc.
  • Visa and Passport charges
  • Any related cost of medical requirements for your chosen destination
  • Excess baggage charges
  • Deposit and balance payments made via credit card

TOURISM DIRHAM FEE

The Department of Tourism in Dubai imposed a local tax to be paid by all hotel guests with effect from 31 March 2014. Charges will vary depending on the standard of hotel, with five star or higher rated hotels commanding a tax of 20 Dirhams per room per night. This tax will appear on your incidentals bill to be settled at the end of your stay.

ACCOMMODATION CATEGORIES

The accommodation featured throughout our brochures carries no official hotel ratings and the room category terminology is that set by the hotel. Generally, the room categories and prices are determined by location within the resort/hotel e.g. proximity to the beach or pool. It is important to note that facilities vary quite significantly and due to the nature of the property may omit certain amenities such as televisions and air conditioning to retain the resorts authenticity or ambience. If a particular amenity is essential to your requirements, please check that this is available at the time of booking.

NON-FEATURED PROPERTIES

We have the ability to book properties that are not featured in our brochure or on our website, however these are sold on a purely transactional basis and are therefore not booked with the same level of knowledge or contacts as our featured hotels.

FLIGHT TIMES

The scheduled flight times detailed on your Confirmation Invoice are provisional and subject to change. Final timings will be advised to you on your travel documentation shortly before the departure date.

LUGGAGE ALLOWANCE

Luggage allowances and permitted items vary from airline to airline and we recommend that you check the luggage policy of the airline(s) with which you are flying or ask us for further details. Many US Domestic Airlines charge for checked luggage.

TRAVEL DOCUMENTATION

Your travel documentation will be posted to your travel agent first class approximately 21-14 days prior to departure. Please check the documentation carefully and inform your travel agent of any errors or omissions as soon as possible.

PASSPORT AND VISA REQUIREMENTS

It is solely your responsibility to obtain any passports, visas, health certificates, international driving licences, entry requirements and other travel documents required for your holiday. Please note that we do not accept any responsibility or liability if you cannot travel, or incur any other loss because you have not complied with any passport, visa or immigration requirements or any health formalities. See our Terms & Conditions for more information. A valid ten-year British Passport, with a minimum validity of at least six months on the arrival date back in the UK, is required for all holidays featured in our brochures. Should your passport be in the final year of validity we advise you to thoroughly check the requirements of the country you intend to visit prior to finalising your travel plans. For further detailed information please visit the Identity and Passport Service website www.ips.gov.uk. Non British Citizens must check their passport and visa requirements prior to booking with the Embassy or Consulate of the country they intend to visit.

ADVANCE PASSENGER INFORMATION SYSTEM (APIS)

Due to new security measures introduced by the airlines, it is now essential that all persons travelling provide us with full and accurate passport information (Advance Passenger Information) before they travel. We are required to provide details of your destination accommodation, country of residence, name on your passport, passport number and date of birth to your airline. At the time of booking it is imperative that this information is provided to us accurately as it appears on your passport. Failure to do so could result in the airline refusing to allow you to board the aircraft or the country of destination refusing you entry. Please also be aware that airlines are unlikely to allow a subsequent name change after booking without financial penalty for which we cannot be held liable.

IMPORTANT INFORMATION FOR THOSE TRAVELLING TO OR IN TRANSIT VIA THE US.

VISA WAIVER PROGRAMME (VWP)

UK passport holders may be eligible to travel to the United States (US) visa free under the Visa Waiver Program (VWP) if they are travelling for business, pleasure or are in transit. They must be travelling on a valid, machine readable passport (MRP) or ePassport with an electronic chip. If you have either type of passport then you may qualify for up to 90 days travel without a visa under the VWP as long as you, or any of your party, have no serious communicable diseases, or have ever been arrested (even if not convicted).

Please visit www.usembassy.org.uk for further details of all restrictions. If you are unsure whether you qualify for travel under the VWP please consult the Identity & Passport Service or US Embassy.

ELECTRONIC SYSTEM FOR TRAVEL AUTHORISATION (ESTA)

The US has a mandatory requirement for all those travelling (including infants) under the Visa Waiver Programme to provide details online at least 72 hours prior to travel. If you do not have an ESTA you will be refused travel to the US. For more information, and to apply online, please visit the ESTA website at https://esta.cbp.dhs.gov. It is extremely important that the information you provide is accurate and matches the APIS information you provided to us as any differences could delay or prevent your entry to the country.

HEALTH REQUIREMENTS

We strongly recommend that you contact your GP or other medical professional for advice concerning the country you are visiting as early as possible, as health requirements such as required vaccinations can and do change. If you have a medical condition or are taking any medication then you should get clearance from your doctor prior to travel and we recommend that you carry a copy of the prescription with your medication. Further sources of information can also be found by visiting www.nathnac.org/travel, www.masta-travel-health.com or www.fitfortravel.nhs.uk.

PRESCRIPTION DRUGS

Some prescribed and over the counter medicines that are available in the UK are considered to be controlled substances in the United Arab Emirates (UAE). Any such medication is not allowed into the UAE without prior permission from the UAE Ministry of Health. In addition, a doctor’s prescription must be carried with any medication that is taken into the UAE. If a passenger arrives in the UAE without prior approval and the required documentation, the medication will not be allowed into the UAE and the person may be subject to prosecution under the laws of the UAE. If you require clarification regarding your medication, please contact the UAE Embassy in London for further information.

TRAVEL ADVICE

The Foreign & Commonwealth Office recommend that all British Travellers refer to their ‘Know Before You Go’ section on their website for the latest and up-to-date travel advice for your destination prior to departure. Please refer to www.fco.gov.uk or call 0845 850 2829. You can also call ABTA’s Consumer Information Line on 0203 117 0599 (UK calls only).

HEALTH AND SAFETY

Applicable safety standards throughout our featured destinations are those of the country concerned and may not be the same standard as those expected within the UK. Please be aware that in some cases it can be lower. We therefore strongly advise you to exercise increased levels of care and diligence when abroad. We urge you to familiarise yourself with your surroundings, paying particular attention to fire procedures, fire exits and pool areas. The depth and design of hotel pools vary and it may be the case that some hotels do not have poolside lifeguards present. Please take care in these situations, having first familiarised yourself with the depth of the pool and means of exit. This is especially important for any children you may have with you and you should ensure that they are supervised at all times. Unfortunately, it is the case that crime occurs the world over and it is important that you take the same responsibility for your personal safety and possessions as you would at home. To reduce the chances of anything unpleasant happening, we recommend that you take appropriate precautions such as avoiding poorly lit areas at night, if you are unsure where you are going ask your local representative or hotel reception for directions and advice on the local area, lock windows and doors, avoid carrying too much cash and use the in-room safe (where applicable) for passports and expensive items. We enclose with our travel documentation ABTA’s Guide ‘How to have a safe and healthy holiday in the sun’ and we recommend that you read this as it contains important travel advice.

CHECK-IN/CHECK-OUT

Check-in and check-out times vary from hotel to hotel but it is generally the case that rooms are available from 2pm onwards on the day of arrival and must be vacated by 11am on the day of departure. Should you require specific timings please ask us for further details.

DRESS CODE

Dress codes vary between hotels and destinations. For example certain restaurants in Bermuda require more conservative attire and gentleman are required to wear a jacket and tie. In addition, clothing with a camouflage print is banned throughout much of the Caribbean. Please contact your travel agent or Lusso should you require further information with regard to dress code.

BUILDING WORKS

We aim to ensure that your arrangements will not be affected by substantial refurbishment or located in an area of significant building works. However, in certain developing areas building works are almost unavoidable and can begin without prior notice. Should we become aware of works that may adversely affect your holiday we will notify you and your travel agent as soon as possible.

DRINKING WATER

You will find that, regardless of the standard of the hotel, the quality of the water differs from that in the UK. Some people may experience upset stomachs from even high quality water. We advise that you drink bottled water. Please contact a medical professional if you require any further advice.

UTILITIES

Supplies of water and power in most of the destinations we feature are more than adequate. While it is uncommon, in some of the less developed or more remote destinations you may experience power and/or water restrictions. Please be patient while the hotel rectifies the problem.

CAR HIRE

If hiring a car please be aware that driving standards may not match those that you are used to in the UK and we strongly advise extra care is taken while driving abroad. Please ensure that you choose a reputable provider that offers breakdown and emergency assistance.

SPECIAL REQUESTS

We take pride in being able to assist our clients wherever possible with any special requests you may have. However, these must be advised to us in writing at the time of booking. While every effort will be made by us to try and arrange your special requests, we cannot guarantee that they will be fulfilled (please see our Terms & Conditions for more details).

RELIGIOUS AND NATIONAL FESTIVALS

During certain religious and national festivals it may be the case that certain transport and recreational facilities are restricted such as restaurant/shop opening times. The holy month of Ramadan is celebrated in the UAE, Oman and the Maldives and begins in the ninth month in the Islamic calendar. Ramadan 2016: 07 June to 07 July. Ramadan 2017: 27 May to 26 June. Please note that these dates are based on astronomical calculations. During the month of Ramadan, Muslims fast from dawn to sunset. Throughout this month, eating, drinking or smoking in public spaces during daylight is considered a public offence and is punishable by law. However, it will still be possible to eat and drink in the hotels as normal. A conservative dress code should also be observed.

ALCOHOL AND ELECTRONIC CIGARETTES

It is a punishable offence to drink, or to be under the influence of alcohol, in public. Please be aware that on religious holidays such as Ramadan, alcohol bans may apply in hotels. Electronic cigarettes are illegal in the UAE and are likely to be confiscated at the border. Please note that alcohol may not be brought into the Maldives or when entering by road into Oman from Dubai and is likely to be confiscated.

DATA PROTECTION

To comply with the Data Protection Act we would like to advise you that we have taken appropriate measures to protect the personal information held by us. We must advise you that for us to provide you with the products or services you require, it will be necessary to provide the personal information you supply to us to relevant organisations and may involve sending your details to countries that do not have an equal level of data protection legislation to that of the UK. By making a booking with us you give your consent that we may pass these details to these other organisations. We may also from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. We may also pass your details to other parties who offer goods or services which we feel may interest you. If you do not wish to receive such information, you may ask us in writing not to receive it. Full details of our Privacy Policy are available on request.

TELEPHONE CALLS

It is important to us that we provide excellent customer service and it is for this reason that telephone calls to our UK office are recorded for security and monitoring purposes.