Essential Information

Our Company

At Lusso we specialise in luxury tailor made holidays to the Caribbean, Mexico, Bermuda, Maldives, Mauritius, Seychelles, Arabian Gulf and India.

Lusso Travel Ltd is a member of ABTA (number Y2136) and is a fully bonded tour operator licensed by the Civil Aviation Authority under ATOL number 10180 to sell flight inclusive holidays. This means that in respect of all arrangements which include flights, in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad or will arrange to refund any money you have paid to us for an advance booking. If your package holiday does not include flights or you book accommodation only we provide security by way of a bond held with ABTA.

Reservations

As a company we firmly believe in the knowledge, added value and personal service that your travel agent can provide to you both in terms of your choice of holiday and in the booking of your chosen arrangements with Lusso. Of course, our destination specialists are always happy to assist you with any queries you may have but we strongly encourage all who wish to travel with us to book via one of our travel agent partners.

Website Accuracy and Pricing

The information contained within this website is prepared many months in advance and we endeavour to ensure that all the information and prices are accurate at the time of publication. However, descriptions of accommodation, facilities and services are obtained from our suppliers in advance of publication and it is possible that an advertised facility may be withdrawn or changed for reasons such as lack of demand, bad weather, maintenance or renovation.Please note that the imagery is purely for your guidance and need not necessarily provide a current representation of the hotel and its surroundings as further developments may have taken place since these images were taken. Please also note that climate charts provided within this brochure are based on average weather conditions and the maps provided are not to scale.

The prices on this website are for guidance purposes only and the price of your holiday will be confirmed at the time of booking. For an up-to-date holiday price, please contact your preferred travel agent who will assist you in making a request for a tailor-made quotation.

Unless otherwise stated, all flight inclusive prices include the following:

• Return international flights from the stated UK Departure Airport plus Inter Island flights where applicable
• Accommodation in the room category detailed based on two people sharing (unless stated otherwise)
• Meal Plan as detailed *
• Return private transfers from the airport to your accommodation (unless stated otherwise) – these may be shared for certain destinations
• The services of our local representative at most of our featured destinations
• Any applicable special offers known to us at the time of booking
• Air Passenger Duty
• Mandatory hotel taxes
• ATOL Protection Contribution

* For half board, full board and all-inclusive options restrictions may apply to certain restaurants, menu choices or dining locations such as in-room dining.

Prices exclude the following:

• Overseas airport departure taxes payable locally, full details of which will be provided with your documentation where applicable
• Travel Insurance (you must ensure that you have adequate cover for your chosen arrangements)
• Items of a personal nature such as drinks, laundry, telephone calls, room service, gratuities, non-complimentary leisure activities etc.
• Visa and Passport charges
• Any related cost of medical requirements for your chosen destination
• Excess baggage charges
• Deposit and Balance Payments made via Credit Card

Accommodation Categories

The accommodation featured throughout our brochures carries no official hotel ratings and the room category terminology is that set by the hotel. Generally, the room categories and prices are determined by location within the resort/hotel e.g. proximity to the beach or pool. It is important to note that facilities vary quite significantly and due to the nature of the property may omit certain amenities such as televisions and air conditioning to retain the resorts authenticity or ambience. If a particular amenity is essential to your requirements, please check that this is available at the time of booking.

Flights

The scheduled flight times detailed on your Confirmation Invoice are provisional and subject to change. Final timings will be advised to you on your travel documentation shortly before the departure date.

Luggage Allowance

Luggage allowances and permitted items vary from airline to airline and we recommend that you check the luggage policy of the airline(s) with which you are flying or ask us for further details.

Travel Documentation

Your travel documentation will be posted first class approximately 14 days prior to departure. Please check the documentation carefully and inform your travel agent of any errors or omissions as soon as possible.

Passport & Visa Requirements

It is solely your responsibility to obtain any passports, visas, health certificates, international driving licences, entry requirements and other travel documents required for your holiday. Please note that we do not accept any responsibility or liability if you cannot travel, or incur any other loss because you have not complied with any passport, visa or immigration requirements or any health formalities. See our Terms & Conditions for more information.

A valid ten-year British Passport, with a minimum validity of at least six months on the arrival date back in the UK is required for all holidays featured in our brochures. Should your passport be in the final year of validity we advise you to thoroughly check the requirements of the country you intend to visit prior to finalising your travel plans. For further detailed information please visit the Identity and Passport Service website www.ips.gov.uk. Non British Citizens must check their passport and visa requirements prior to booking with the Embassy or Consulate of the country they intend to visit.

Advance Passenger Information System (APIS)

Due to new security measures introduced by the airlines, it is now essential that all persons travelling provide us with full and accurate passport information (Advance Passenger Information) before you travel. We are required to provide details of your destination accommodation, country of residence, name on your passport, passport number and date of birth to your Airline. At the time of booking it is imperative that this information is provided to us accurately as it appears on your passport. Failure to do so could result in the airline refusing to allow you to board the aircraft or the country of destination refusing you entry. Please also be aware that airlines are unlikely to allow a subsequent name change after booking without financial penalty for which we cannot be held liable.

Important information for those travelling to or transiting via the USA

Visa Waiver Programme (VWP)

UK passport holders may be eligible to travel to the United States (US) visa free under the Visa Waiver Program if they are travelling for business, pleasure or are in transit. They must be travelling on a valid, machine readable (MRP) or ePassport with an electronic chip. If you have either type of passport then you may qualify for up to 90 days travel without a visa under the Visa Waiver Programme as long as you, or any of your party, have no serious communicable diseases, or have ever been arrested (even if not convicted). Please visit www.usaembassy.org.uk for further details of all restrictions. If you are unsure whether you qualify for travel under the VWP please consult the Identity & Passport Service or US Embassy.

ESTA (Electronic System for Travel Authorisation)

The US requires all those travelling (including infants) under the Visa Waiver Programme to provide details online at least 72 hours prior to travel. This is known as an Electronic System for Travel Authorisation or ESTA. This is mandatory. If you do not have an ESTA you will be refused travel to the US. For more information, and to apply online, please visit the ESTA website at https://esta.cbp.dhs.gov. It is extremely important that the information you provide is accurate and matches the APIS information you provided to us as any differences could delay or prevent your entry to the country.

Health Requirements

We strongly recommend that you contact your GP or other medical professional for advice concerning the country you are visiting as early as possible, as health requirements such as required vaccinations can and do change. If you have a medical condition or are taking any medication then you should get clearance from your doctor prior to travel. Further sources of information can also be found by visiting www.nathnac.org/travel, www.masta-travel-health.com or www.fitfortravel.nhs.uk.

Travel Advice

The Foreign & Commonwealth Office recommend that all British Travellers refer to their ‘Know Before You Go’ section on their website for the latest and up-to-date travel advice for your destination prior to departure. Please refer to www.fco.gov.uk or call 0845 850 2829. You can also call ABTA’s Consumer Affairs information line on 0901 201 5050 (UK calls only). Calls are charged at 50p per minute.

Health & Safety

Applicable safety standards throughout our featured destinations are those of the country concerned and may not be the same standard as those expected within the UK. Please be aware that in some cases it can be lower. We therefore strongly advise you to exercise increased levels of care and diligence when abroad. We urge you to familiarise yourself with your surroundings, paying particular attention to fire procedures, fire exits and pool areas.

The depth and design of hotel pools vary and it may be the case that some hotels do not have poolside lifeguards present. Please take care in these situations, having first familiarised yourself with the depth of the pool and means of exit. This is especially important for any children you may have with you and you must ensure that they are supervised at all times.

Unfortunately, it is the case that crime occurs the world over and it is important that you take the same responsibility for your personal safety and possessions as you would at home. To reduce the chances of anything unpleasant happening, we recommend that you take appropriate precautions such as avoiding poorly lit areas at night, if you are unsure where you are going ask your local representative or hotel reception for directions and advice on the local area, lock windows and doors, avoid carrying too much cash and use the in-room safe (where applicable) for passports and expensive items. We enclose with our travel documentation ABTA’s Guide ‘How to have a safe and healthy holiday’ and we recommend that you read this as it contains important travel advice.

Check-in/Check-out

Check-in and Check-out times vary from hotel to hotel and it is generally the case that rooms are available from 2pm onwards on the day of arrival and must be vacated by 11am on the day of departure. Should you require specific timings please ask us for further details.

Dress Code

Dress codes vary between hotels and destinations. For example certain restaurants in Bermuda require more conservative attire and gentleman are required to wear a jacket and tie. Please contact your travel agent or ourselves should you require further information.

Building Works

We aim to ensure that your arrangements will not be affected by substantial refurbishment or located in an area of significant building works. However, in certain developing areas building works are almost unavoidable, which can begin without prior notice. Should we become aware of such works which may adversely affect your holiday we will notify you and your travel agent as soon as possible.

Drinking Water

You will find that, regardless of the standard of the hotel, the quality of the water differs from that in the UK. Some people may experience upset stomachs from even high quality water. We advise that you drink bottled water. Please contact a medical professional if you require any further advice.

Utilities

Supplies of water and power in most of the destinations we feature are more than adequate. While it is uncommon, in some of the less developed or more remote destinations you may experience power and/or water restrictions. Please be patient while the hotel rectifies the problem.

Car Hire

If hiring a car please be aware that driving standards may not match those of which you are used to in the UK and we strongly advise extra care is taken while driving abroad. Please ensure that you choose a reputable provider that offers breakdown and emergency assistance.

Special Requests

We take pride in being able to assist our clients wherever possible with any special requests you may have. However, these must be advised to us in writing at the time of booking. While every effort will be made by us to try and arrange your special requests, we cannot guarantee that they will be fulfilled. (Please see our Terms & Conditions for more details).

Religious & National Festivals

During certain Religious and National festivals it may be the case that certain transport and recreational facilities are restricted such as restaurant/shop opening times. The holy month of Ramadan is celebrated in the UAE, Oman, Maldives and India and runs from 10th August to 9th September 2010 and 30th July to 30th August 2011. During this time Muslims must abstain from food, beverages and cigarettes during daylight hours. It is considered polite to respect those fasting by also not eating, drinking or smoking in public places from dawn to dusk. However, it will still be possible to eat and drink in the hotels as normal. A conservative dress code should also be observed.

Data Protection

To comply with the Data Protection Act we would like to advise you that we have taken appropriate measures to protect the personal information held by us. We must advise you that for us to provide you with the products or services you require, it will be necessary to provide the personal information you supply to us to relevant organisations and may involve sending your details to countries that do not have an equal level of data protection legislation to that of the UK. By making a booking with us you give your consent that we may pass these details to these other organisations. We may also from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. We may also pass your details to other parties who offer goods or services which we feel may interest you. If you do not wish to receive such information, you may ask us in writing not to receive it. Full details of our Privacy Policy are available on request.

Telephone Calls

It is important to us that we provide excellent customer service and it is for this reason that telephone calls to our UK office are recorded for security and monitoring purposes.